Have you ever been part of a conflict, large or small? Maybe you did not even realize that you were part of a conflict until sometime later. Or have you ever been in a situation where you had to conduct a difficult conversation with an employee or colleague, regarding a delicate matter, such as poor performance or inappropriate behaviour?
Both conflicts and difficult conversations are normal occurrences , and sometimes necessary elements of team development, personal interactions and the organizational life in general. If they are not handled correctly, they can be destructive, prevent people and teams from achieving results, and in worst case, cause mental illness.