Commercial Coordinator in Newcastle

Are you our new Commercial Coordinator?

We offer

An exciting and challenging role, working directly with our customers to build new business for Maersk Training UK. Maersk Training supports a range of high-profile clients across the global wind energy sector, as well as providing pathways for individuals keen to work in the sector. The Commercial Coordinator role will support the administrative and customer relationship elements of our offering, with tasks ranging from the booking of courses to the coordination of high value career transition programs. Knowledge of the wind energy sector is preferred, but not essential, as you will be fully supported by our team of subject matter experts.

Key responsibilities

Purpose and general responsibilities of the position:
• Assist wider commercial team in UK – and globally, as required – in particular, assist efforts to grow our B2C market share in Wind, including full support to the “Green Skills Bootcamp” program.
• Engage with course participants to answer queries on courses, as well as meeting with participants in person to host course inductions and assessments.
• Coordinate recruitment support for career transition learners, scheduling interviews and tracking successful employment outcomes.
• Act as the face of our company, embodying our Core Values and principles in how we do business.
• Manage key customer accounts as assigned to you.
• Deal with the full cycle of customer enquiries.
• Assist the company in reaching sales targets.
• Effectively handle inbound enquiries through channels such as email, phone, as well as “in person” visitors and our online booking system.
• Work with Customer Success Team, to schedule training courses according to customer demand.
• Coordinate with key stakeholders to provide course information and follow up.
• Issue training course joining instructions as appropriate.
• Liaise with operational delivery team to ensure successful training course delivery.
• Deliver and update training certificates within relevant systems.
• Process orders and payments.
• Process invoices according to course bookings – and pass on correct documentation to the finance department for invoicing.
• Travel, as required, to meet customers and colleagues

We are looking for

• We’re looking for someone who loves to engage with people, as building trusting relationships with both our customers and learners is essential for your success in this role.
• You should be able to manage a range of tasks, as the role will require regular changes of focus from administrative duties, through to learner engagement and high-profile client interactions.
• You should have a level of proficiency with the common MS Office applications, as well as a good grasp of effective written communication.
• You are passionate about the work we’re doing and see your future in the renewable energy training sector.

Collaboration and support
• Training Management Services (TMS) Team
• Commercial & Marketing
• Customer Success Team
• Instructors
• Contract Instructors
• Global Wind Projects
• IT
• Working with HSEQ, Maintenance and instructional team to ensure a successful operation through all activities.

For further information, please contact: James Costello via