Are you passionate about excellent customer service?
We offer
The opportunity to be a key player in a growing and established business with an enviable global reputation. Based in Houston, as our new colleague in our TMS department you will provide first-class service to our clients, playing a key role in enhancing the quality of the services offered. You will be the point of contact for inbound training inquiries, providing accurate course information, booking delegates into courses, and supporting our sales department in optimizing seat utilization. You will become part of an engaged team that takes pride in Customer Service.
Key responsibilities
• Act as the face of our company, embodying our Core Values and principles in how we do business
• Proactively support our clients with a full spectrum of training related administrative tasks such as:
o Monitoring and managing training compliance
o Securing seats and booking courses
o Communicating joining instructions to participants
o Identifying and communicating with other suitable training providers
o Delivery and update of certificates within relevant systems
o Processing of vendor invoices
o Producing reports relating to training spend overview
o Effectively handle inbound inquiries through channels such as email, phone, mail as well as “in-person” visitors
o Coordinating with key stakeholders to provide course information and follow up
o Process orders and payments
o Proactively maximize seat utilization within our courses
