Are you passionate about excellent customer service?
We offer
The opportunity to be a key player in a growing and established business with an enviable global reputation. Based in Houston, as our new colleague in our Customer Service team you will provide first-class service to clients, playing a key role in enhancing the quality of the services offered. You will manage our main reception area, greet and direct all visitors, booking delegates into courses, supporting our instructor team with setting up classes and provide general workplace and administrative support to the company. You will be manning our front desk from 06:30am to 2:30pm.
Key responsibilities
• Act as the face of our company, embodying our Core Values and principles in how we do business
• More about what you’ll do:
o Professionally answer, screen, and route all incoming calls
o Greet guests in a professional, friendly, hospitable manner
o Open/close reception area daily and maintain its appearance throughout the day
o Sort all incoming mail accordingly
o Assist with office activities, events, and other business needs as assigned
o Manage office supply ordering
o Manage office catering
o Securing seats and booking courses
o Communicating joining instructions to participants
o Identifying and communicating with other suitable training providers
o Classroom & meeting room scheduling
o Completed course paperwork uploads and filing
o Certificate issuance
o Invigilator and proctor assistance
o Contractor assistance & printing
o Conference & special event setup
o General maintenance & upkeep of the facility
