Classroom

Lean Tool - Voice of the Customer - Virtual

Language: English

Learning mode: Classroom

No courses available

About the course

Available in English

Introduction to Lean Tool - Voice of the Customer

This course introduces participants to the concept of Voice of the Customer (VOC) and its critical role in driving meaningful and sustainable improvement. By understanding how to systematically capture and interpret customer feedback, learners gain insight into what customers truly value, the challenges they face, and the expectations they hold toward products and services.

Throughout the module, participants develop a practical understanding of the VOC tool, its key benefits, and effective methods for implementation. The course equips teams with the knowledge and techniques needed to gather customer input, translate insights into action, and align improvement initiatives with real customer needs to deliver stronger outcomes and enhanced customer satisfaction.

Essential Information

Prerequisites

None

Who is it for?

Companies who would like to capture customer insights to improve performance, e.g. service organizations, call centers, banking & insurances, airlines etc.

Assessment

None

Certification

None

How it works

Step 1
Identify the specific training modules for your desired role and decide if you want on-site training or a mix of digital and on-site (blended).
Step 2
Once you've chosen the right course, register and pay online. You'll receive a confirmation email instantly.
Step 3
After enrolling, you'll receive a separate email with detailed joining instructions for the training session.
Step 4
Attend your scheduled training session and pass the required assessments to successfully achieve certification.
Step 5
Upon successfully completing the course and passing the assessments, you'll receive your official certification from Maersk Training or the relevant accreditation body.