Standardisation and Lean
Creating consistent ways of working to improve safety, training, and performance.
Why standardisation matters
Doing a task five different ways can lead to variation in quality, time and safety performance.
Standardisation creates clarity, so tasks are done the same way, every time, regardless of who’s working.
It’s not about creating more paperwork. It’s about removing ambiguity, strengthening safety, and helping your people focus on getting the job done right.
When tasks are standardised:
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New hires learn faster
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Teams train more effectively
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Handover becomes smoother
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Amount of humans errors go down
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Performance becomes repeatable
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Variation in quality, time and safety performance
“Without standards, there can be no improvement.” – Taiichi Ohno, father of the Toyota Production System.
What we offer
We support standardisation through two practical tools, adapted to real-world conditions, and standardisation can be beneficial for any organisation working within production or operations.
01
TWI (Training Within Industry)
TWI is a proven method that helps frontline leaders define and document the current best and safest methods for doing a task and thereafter ensuring that everyone has both the skill and the desire to follow the defined method consistently. Originally developed during WWII, it’s still relevant today, especially in fast-paced or high-turnover environments.
We offer five integrated modules: • Work Instructions: Structure and visualise job steps clearly. • Job Instruction: Teach standard work the same way, every time. • Job Relations: Build motivation, resolve conflict, and lead respectfully. • Job Methods: Empower teams to improve how work is done. • Job Safety: Prevent incidents by building safety into every step.
TWI is designed to stick. It gives supervisors and team leads repeatable, reliable tools to pass on skills effectively and reinforce best practice.
Did you know? Since 2022, Maersk Training has supported 28+ terminals, trained 500+ job trainers, and helped create 1300+ work instructions.
02
ORA (Organisational Readiness Assessment)
Before change can succeed, people need to be ready. ORA is a one-day course and diagnostic tool designed to measure an organisation’s readiness for standardisation and change.
It helps leaders: • Understand where the team is, culturally and practically • Spot resistance or roadblocks before rollout • Link people readiness with performance outcomes
It works well as a first step before TWI, Lean deployments or broader transformation. The output? A clear view of what needs to shift, and where support is needed first.
Who it’s for
This is for any operational or production environment where tasks must be done consistently and safely. That can include:
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Terminals and port operations
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Offshore and marine crews
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Logistics hubs and warehouses
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Fast-scaling or multi-site teams
Organisations tackling safety risks, performance variance or inconsistent training will benefit most. If you're trying to embed a consistent way of working, this is the place to start.
How we work with you
We adapt our support to your context and crew. No off-the-shelf playbook, just practical support that fits your operations.
We also help teams apply TWI and ORA insights beyond the classroom. That means clearer roles, better coaching and faster improvements.
Our delivery can be:
On-site or virtual
Integrated into onboarding or continuous improvement
Delivered directly or train-the-trainer style
What you can expect
Our standardisation work has one goal: help your team do the right thing the same way, every time.
With that comes:
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Faster onboarding of new staff
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Stronger compliance with safety-critical procedures
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Improved training quality and handover
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Greater accountability at the frontline
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Less confusion, fewer errors, and better performance
These are simple tools with powerful results. We help you make them work, in your real context.
Consistency builds safety, speed and trust.
We’ll help you standardise the way work gets done, clearly, effectively, and across every shift. Use the contact form or write directly to our People and Performance team at pandp@maersktraining.com.