Human Factors & Performance
Most incidents don't start with a technical failure. They start with a decision, a conversation or a moment of attention. We build those moments into every course we run.
Where technical training meets human performance
Technical competence keeps operations running. Human performance keeps them safe. At Maersk Training, we integrate human factors – crew resource management, situational awareness, communication, decision-making, stress and fatigue – directly into technical scenarios on our simulators. Participants don't attend a separate soft-skills day. They experience those factors in the bridge, in the driller's cabin, on the deck, where the learning has to transfer.
Where it shows up
CRM and non-technical skills
CRM and non-technical skills layers in drilling, well control, DP, anchor handling and bridge simulator courses.
Human Performance and Limitations (HPL)
Stand-alone Human Performance and Limitations (HPL) and Crew Resource Management courses.
Leadership and assessment
Leadership and assessment programmes delivered through our People & Performance team.
Mental health and psychological safety
Mental health and psychological safety support for high-risk operational teams.
Briefing and debriefing
Post-incident psychological briefing and debriefing for onshore HR and crew support.
Our approach
How we build human factors into every course: integrated, evidence-based, and psychologically safe.
Integrated, not bolted on
Non-technical skills can occupy 30-40% of a technical course at Maersk Training, woven into the simulator scenarios themselves.
Built on the Basic-Six (HF6) framework
A shared language for communication, situational awareness, decision-making, teamwork, leadership and stress / fatigue management.
Psychologically safe by design
Participants can fail, reflect and try again. Instructors use behavioural markers rather than pass/fail grades where appropriate.
Debriefing as the core teaching tool
Structured video, data and observation-based debriefs where the real learning happens.
A team of specialists
Psychologists, former master mariners, armed-forces leaders and drilling supervisors working together on the same programmes.